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 Post subject: FAQ for the sale of our software to the UK from 2019
 Post Posted: Thu Nov 15, 2018 4:30 pm 
Railroad & Co.

Dear users in the United Kingdom,

The following article only applies to users in the United Kingdom.

With the following FAQ, we would like to inform you about the changes that occur with regard to the sale of our products to users in the United Kingdom from 2019.

:arrow: What causes the changes?
The exit of the UK from the EU.

:arrow: What consequences does this have?
The exit brings a number of complications for tax and billing issues. With the withdrawal of the UK from the EU, we would be obliged to report VAT to the UK authorities if we continue to sell our products to the UK.

:arrow: What consequences does Freiwald Software draw from this?
We are certainly not prepared to make a separate tax return for each country in which we sell our products. We have not done that for Switzerland yet, and certainly will not do this for countries where we sell less. For this reason we have terminated our direct sales to customers in the UK from 2019.

:arrow: Is there a replacement for direct sales?
From 2019, an external service provider will be charged with the handling of sales to UK. This service provider will be also formally the seller of our software to users in the UK. All obligations in connection with sales to the UK are handled by this service provider.

:arrow: How does the purchase of products from Freiwald Software via this external service provider work?
In the process itself, there are not much changes for you as a buyer. You can put all desired items in our web shop in the shopping cart as before. At the end of the purchase process you do not pay directly to us, but you are automatically directed to a form of the external service provider and conclude the purchase process there. You make the payment to this service provider. This service provider is officially your seller in this process.

:arrow: Then not much has changed for me, right?
There are only few changes in the process itself. However, there is a noticeable change in price.

:arrow: Why does this affect prices?
The external service provider requires a commission from the sales. In addition, the shop integration and billing with the service provider incur additional expenses in our internal procedures.

:arrow: How are the prices changing?
From 2019 the prices valid for the UK are by about 15% higher on average across our entire product range than in EU countries.

:arrow: Why have these changes taken effect from January 2019, and not just when the UK actually leaves the EU?
For certain company-internal reasons, this change is only possible for us at the beginning of a year.

:arrow: Does this change only apply to new customers or to all customers?
This change applies to all customers in the UK.

:arrow: Does this change also affect other aspects like download of the software, technical support, treatment of defective USB sticks, etc.?
Not yet. Aspects not mentioned here are not affected so far. Whether and how this will change in the further course of the Brexit, is currently not foreseeable.

_________________
Best regards / Mit freundlichem Gruss
Freiwald Software
Railroad & Co.
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 Post subject: Re: FAQ for the sale of our software to the UK from 2019
 Post Posted: Wed Mar 20, 2019 1:08 pm 
Railroad & Co.

Update on March 20, 2019, after we received an information from HM Revenue
& Customs, UK, about the VAT conditions, which will be applied when the UK leaves the EU.

From now on and for the time being, we assume that the changes we introduced on 01/01/2019 in terms of selling our products to users in the UK will be permanent.

Incidentally, these changes have now been well received by users in the UK. There is therefore no valid reason not to maintain this status.

_________________
Best regards / Mit freundlichem Gruss
Freiwald Software
Railroad & Co.
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