Board index » English Forums » Announcement & Information  » Didn't receive the code? Check spam !


 [ 2 posts ]
Author
Message
 Post subject: Didn't receive the code? Check spam !
 Post Posted: Fri Apr 26, 2024 9:11 am 
Railroad & Co.

Hello everyone,

due to given circumstances, I would like to give you the following information:

After purchase, the license codes for our software will be sent by email. In most cases on the day of purchase or a day later.

However, we receive reminders every day - really every day - about the delivery of purchased license codes, even though they were sent by email days or weeks before. And more and more reminders recently.


The emails in question are sent automatically and without any typos. This may be why the systems of some users keep filtering them out as spam.


You will save yourself unnecessary waiting times and could start using the purchased software much sooner if you would take a look at your spam filter or spam folder after purchase and at the latest before sending us a reminder. Don't forget the mailbox on your server - if accessible.

You should always keep this in mind when ordering something online.


:!: Didn't receive the code? Check spam ! :!:

_________________
Mit freundlichem Gruß / Best regards
Freiwald Software
Railroad & Co.
Top 
 Post subject: Re: Didn't receive the code? Check spam !
 Post Posted: Sat Apr 27, 2024 10:25 am 
Railroad & Co.

Hello everyone,

due to further reasons, an addendum:

If, contrary to expectations, the license code did not end up in your spam filter, send any reminders to us not with your normal email program, but via our contact form.

For a similar reason that the email from our server may not have been delivered to your server, an email from your server to our server could also not be delivered.

However, the contact form uses other, more direct and much more reliable methods and excludes any individual obstacles.

_________________
Mit freundlichem Gruß / Best regards
Freiwald Software
Railroad & Co.
Top 
Display posts from previous:  Sort by  
 
 [ 2 posts ]

You cannot post new topics in this forumYou cannot reply to topics in this forum
You cannot edit your posts in this forumYou cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:
Search for:

Board index » English Forums » Announcement & Information  » Didn't receive the code? Check spam !


Powered by phpBB® Forum Software © phpBB Limited
Terms