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 Post subject: Information on Sales and Delivery to certain Countries
 Post Posted: Thu Dec 19, 2019 3:25 pm 
Railroad & Co.

Dear Railroader,

for certain reasons (e.g. tax regulations, conditions in international payment transactions, etc.) we do not sell our software directly to certain countries ourselves, but through a partner company.

Updated information on the countries currently affected and the responsible partner companies can be found in a subsequent post on this topic.

In these countries, we are not your contractual partner when purchasing, but the commissioned partner company. Freiwald Software only delivers to these countries.

The order and purchase process for affected countries is as follows:

:arrow: In our shop, you first select the country to which the delivery should take place.
:arrow: If it is a country in which the sale takes place via an external partner, you will see a corresponding note that the sale is carried out via this partner and delivery is made via Freiwald Software.
:arrow: In the next step, you can arrange the desired items in the shopping cart.
:arrow: In the further course of the order, enter the information relevant to the delivery.
:arrow: At the end of the order you will be automatically redirected to the forms of the partner company.
:arrow: There you enter the information necessary for the payment, choose the desired payment method and arrange the payment to the partner company.

:!: Please also note possible effects on prices. We charge different prices in different regions (EU, Switzerland, Rest of the World). Our prices are designed in such a way, that we achieve roughly the same net income in all countries in the same region. However, costs for taxes, tax processing and commissions for an external partner are added to the prices otherwise applicable in the region concerned. This can lead to noticeably higher gross prices for a specific country than for other countries in the same region.

_________________
Mit freundlichem Gruß / Best regards
Freiwald Software
Railroad & Co.
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 Post subject: Re: Information on Sales and Delivery to certain Countries
 Post Posted: Thu Feb 24, 2022 12:52 pm 
Railroad & Co.

Countries currently affected (in alphabetical order):


Liechtenstein:
Switzerland:
Ukraine ( * ):
United Kingdom:
Responsible partner company: Digital River GmbH (MyCommerce/ShareIT)


As of February 24, 2022

_________________
Mit freundlichem Gruß / Best regards
Freiwald Software
Railroad & Co.
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 Post subject: Re: Information on Sales and Delivery to certain Countries
 Post Posted: Thu Feb 24, 2022 4:13 pm 
Railroad & Co.

Notes for Ukraine:

Due to a so-called executive order from the US President dated February 21, 2022, we have legal uncertainty about the admissibility of sales of our software in the Ukrainian regions of Donetsk and Luhansk.

Since we cannot reliably determine which region in Ukraine an order is coming from, and because we want to stay on the safe side, we have today transferred all of our sales to Ukraine to our external partner.

Conversely, since we do not want to burden the buyers in the unaffected regions of the Ukraine with any additional costs, we will assume the commission costs charged by our partner for sales to the Ukraine until further notice. As an exception, and unlike other countries, we do not add these additional costs to the sales prices. Buyers in the Ukraine will therefore no longer buy directly from us for the time being, but at least they will continue to buy at the same prices as buyers in countries who buy directly from us.



As of February 24, 2022

_________________
Mit freundlichem Gruß / Best regards
Freiwald Software
Railroad & Co.
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 Post subject: Re: Information on Sales and Delivery to certain Countries
 Post Posted: Thu Mar 17, 2022 1:44 pm 
Railroad & Co.

Note for Russia:

In my view, the Russian war of aggression against Ukraine is directed against human rights, freedom, democracy and fundamental principles of international law.

For this reason we are ending all business activities with Russia with immediate effect.


As of March 17, 2022


(I'm sure there will be some people who will criticize this as an unwise mixing of business and politics. But politics affects business and vice versa - the two just don't act in separate worlds.)

_________________
Mit freundlichem Gruß / Best regards
Freiwald Software
Railroad & Co.
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