Hello,
in the last weeks there has been a series of users, who did not receive our email with their license code and who did not even receive those emails, which we sent subsequently after their reminders.
Almost all affected users are located in the UK and used an email address hosted by
@btinternet.com
@btopenworld.com
for their Internet order.
These two services do not transmit emails from us to the recipients.
To our regret we have to ask all users in the UK, not to use these services as email provider, when you communicate with us and in particular, when you order something from us.
In the meantime email addresses hosted by the above services are locked in our shop.
I recommend to use always a reliable email provider for important issues and in particular for Internet orders.
Those of you, who are waiting for license codes or other important information, and who use one of the above addresses as email service should contact us as soon as possible and provide us a reliably working email address hosted by another provider.
